Zeba Return Policy

At Zeba, we want you to be fully satisfied with your purchase. If you’re not, we’re here to help. Below is our return policy, ensuring a smooth and hassle-free process:

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging.

• You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at Zebathreads@gmail.com. Once your return request is approved, you can ship the item back to:

Zeba
Carrer de Joan D’Austria, 95, 3-3
08018, Barcelona, Spain

You are welcome to use a courier of your choice for shipping. Please note that items sent back without prior approval will not be accepted. For any questions about returns, feel free to reach out to us at Zebathreads@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please inspect your item immediately and contact us. We’ll work to resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized products.

• Sale items or gift cards.

If you have questions about the return eligibility of your item, please get in touch with our team.

Exchanges

If you’d like to exchange an item, we recommend returning the original item (after approval) and placing a separate order for the new one. This ensures the fastest service.

European Union 14-Day Cooling-Off Period

For items shipped within the European Union, you are entitled to a 14-day cooling-off period, during which you can cancel or return your order for any reason, without justification. Items must still meet the return criteria: unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. If approved, a refund will be processed to your original payment method within 10 business days.

Please note that processing times for refunds may vary depending on your bank or credit card company. If you have not received your refund within 15 business days of approval, please contact us at Zebathreads@gmail.com.

We’re here to make your Zeba experience exceptional, so don’t hesitate to reach out with any questions or concerns.